Thank you for purchasing from Logic Tracks. We strive to ensure that our pump controllers and related products meet the highest quality standards. Please read our Return & Refund Policy carefully.
1. Eligibility for Returns
We accept returns under the following conditions:
- The return request is raised within 7 days of delivery
- The product is unused, uninstalled, and in original condition
- The product is returned with original packaging, accessories, manuals, and invoice
- The product is not damaged due to improper installation, misuse, or electrical faults
⚠️ Important: As pump controllers are electrical/industrial products, returns are not accepted after installation or usage unless there is a manufacturing defect.
2. Non-Returnable Items
Returns will NOT be accepted in the following cases:
- Installed or used products
- Products damaged due to incorrect wiring or external electrical issues
- Customized or made-to-order control panels
- Products without original packaging or missing components
- Requests made after the return window
3. Damaged or Defective Products
If you receive a damaged or defective product:
- Notify us within 48 hours of delivery
- Share photos/videos clearly showing the issue
- Our technical team may assist remotely to verify the issue
If confirmed:
- We will offer replacement, repair, or refund (as applicable)
4. Return Process
To initiate a return:
- Contact us at: [sales@logictracks.com] / [+91 8141588576]
- Provide:
- Order ID
- Product details
- Reason for return
- Supporting images/videos
- Once approved, we will provide return instructions
⚠️ Returns without prior approval will not be accepted.
5. Refund Policy
Refunds are processed under the following conditions:
- Approved returns only
- Product inspection completed successfully
Refund Method:
- Refunds will be issued via the original payment method
- Processing time: 7–10 business days after approval
6. Shipping Charges
- Customer bears return shipping costs, unless:
- Product is defective
- Wrong product delivered
- Original shipping charges (if any) are non-refundable
7. Replacement Policy
We offer replacement in case of:
- Manufacturing defects
- Transit damage
- Incorrect product delivered
Replacement will be processed within 5–7 business days after verification.
8. Warranty Support
All products may be covered under a separate Warranty Policy (if applicable).
Warranty claims:
- Do not fall under return/refund
- Will be handled via repair or replacement
9. Order Cancellation
- Orders can be cancelled before dispatch only
- Once shipped, cancellation is not allowed
10. Contact Us
For any queries related to returns and refunds:
Logic Tracks
Email: sales@logictracks.com
Phone: +91 8141588576
Address: 505, pehel lake view, Nr. vaishnodevi circle, ahmedabad